Rogers ... Outage Canada

Rogers Communications Inc. CEO Tony Staffieri faced questions from MPs about whether a lack of competition in the telecom sector might have contributed to ...

For years, the most popular internet browsers have included options to search for and visit websites in 'private' modes. 3 hr ago 3 hr ago 3 hr ago 3 hr ago 3 hr ago Not too conservative.' Trudeau announced Tuesday morning that the confidence-and-supply agreement has been brokered, and is effective immediately. The Conservative Party leadership race is well underway as contenders hold rallies, duke it out in debates, and slowly release more details of their policy platforms. With the nation's capital bracing for more protests over the Canada Day weekend, CTVNews.ca takes a look at where the main commissions and studies stand. Rather, Champagne was speaking on behalf of Canadians. Scott said he couldn't think of any provisions that might have prevented the outage.

engineers began the sixth step of a seven-step process to upgrade the core infrastructure that supports the company's wireless and broadband networks at 2:27 ...

The Competition Bureau is attempting to block the merger, arguing that it will result in poorer service and higher prices for cellphone customers. They had to disconnect the equipment that was causing the problem, redirect traffic and confirm the stability of the network before slowly bringing services back online. Have the Top Business Headlines newsletter conveniently delivered to your inbox in the morning or evening. The telecom said that, in the future, it will ensure its crisis response teams have alternative methods of accessing social-media accounts that are protected by two-factor authentication linked to Rogers devices. The committee may also ask about the network and operational changes the telecom plans to make in order to prevent future outages. Those differences are at the core of the outage Rogers experienced, the company said in the documents. The committee, which is made up of members of Parliament from all four major federal parties, is expected to grill him, Mr. Staffieri and Rogers chief regulatory officer Ted Woodhead on the five-day billing credit the company is offering to compensate its customers for the outage. In any case, the rival networks would not have been able to handle the sudden surge of traffic from Rogers’s 10.2 million wireless subscribers, the telecom said. Mr. Fernandes was in Portugal when the outage began, and he immediately started making arrangements to return to Canada, according to two sources familiar with his whereabouts. Rogers customers were unable to call 911, and the Interac debit system was also affected, causing issues for both consumers and businesses. This caused the core network to shut down. Rogers was unable to deliver four emergency alerts to its wireless customers in Saskatchewan, including three tornado warnings and one dangerous person report.

Rogers says three tornado warnings, and an emergency alert about a dangerous person did not reach customers in Saskatchewan during its massive service ...

Rogers says four emergency alerts, all issued in Saskatchewan, did not reach customers during the blanket outage that knocked out mobile, landline and Internet service to millions of customers across Canada on July 8th. 3 tornado warnings and 1 dangerous person alert did not get through to people Rogers says three tornado warnings, and an emergency alert about a dangerous person did not reach customers in Saskatchewan during its massive service outage earlier this month.

The July 8 outage affected Rogers mobile and internet users, knocked out ATMs, shut down the Interac payments system and prevented calls to 911 services in ...

Champagne said on the day of the outage he reached out to Staffieri to inquire about the situation but the conversation was not between a CEO and a cabinet minister, rather Champagne was speaking on behalf of Canadians. The CEO further outlined some of the technical causes of the outage and what the company is doing to prevent additional outages, including a plan to separate the wireless and internet networks. Liberal MP Nathaniel Erskine-Smith asked Staffieri whether the concentration of customers in one single company is a challenge to network resiliency during a House of Commons Industry committee meeting on Monday.

Rogers chief executive officer Tony Staffieri today appeared alongside Ron McKenzie, the company's newly appointed chief technology officer, ...

“The challenge is to anticipate these kinds of technical challenges and have a degree of cooperation.” Additionally, he asked all telcos to establish a communications protocol with the government and customers when a failure occurs. The untimely outage occurred while the company is trying to persuade regulators to approve its acquisition of Shaw Communications for C$26 billion. Rogers uses hardware from a mix of vendors to build its networks, and it didn’t anticipate that the removal of a routing filter would not be handled identically on hardware across manufacturers. “There was no belief at the time, no information at the time that there [the update deployment] was going to be any issue. This became the key topic of discussion at the hearing.